Disappointed in the service i received at Clicks Rivonia Village Pharmacy

Dear Clicks,

Please note that this is highly disappointing, I save my scripts at various clicks outlets so that I may collect my meds at any clicks for convenience. On Saturday I organised a collection for mt monthly trivenz pills, and I was told medical aid wasn’t allowing payment. The lady who assisted me telephonically suggested I purchase 1 tablet for Sunday night, and we can clear the query Monday. Monday morning 18.09.2017 I took the liberty of contacting my medical aid and finding out what the issue was with satutday’s claim status. I was advised that the assistant at the pharmacy was using incorrect processing codes. I called the Rivonia pharmacy and advised the same lady from Saturday what my medical aid said, she processed my trivenz and oddly today it went through using the same code she used on Saturday.

My issue arises when I get home and my trivenz which were collected today by my brother, the container was opened. I decided to count my tablets, and as suspected I was given 29 pills instead of 30, although I am charged for 30 and the 1 pill which I purchased cash on Saturday I had paid for on Saturday. It’s not about the 12.89 that I was charged for the 1 pill on Saturday but the hideous service, this is a pharmaceutical product and because my medical aid is being billed for 30 pills I am expecting a closed container in a box as per usual wit 30 tablets inside.

Please note that dispenser is said to be Sandy Sooko, and this all occurred at Clicks Rivonia Village Pharmacy. I’m highly disappointed and expect you to do something about this hideous service.

Yours Sincerely,