1 reviews | Active since Jan 2010
Disappointed in Service
I would like to complain about the service I received from Clicks Metlife Plaza, Port Elizabeth on Sunday 26th April 2015. We were looking to purchase a steam iron and there were no staff on the floor to assist, so we had a look through the store,until we reached the isle where the steam irons were on promotion. We found 3 irons, priced at R127.99.<br> When we reached the till point, the cashier scanned the article &the price showed R159.99. I questioned her about this& told her the price on the shelf showed R127.99.The manager was brought in,she came &told us that the customers were the ones that moved the items, &the actual price of the iron was R199.99.I questioned her about how it is possible that all the irons were packed neatly behind one another&the customers gets blamed for packing your stores merchandise. She then tore the marked down sticker off the shelf. I am deeply disappointed in the fact that the manager blamed customers for packing the items, neatly, if I may add, I would've understood had this been 1 iron,but there were 3.Not once did she offer an apology, yet found ways to blame the customers for her and her staffs negligence.The price you see is the price you pay.
