Disappointed customer.

I am so disappointed in Clicks. I have been having trouble to log into my account / buy online for more than 2 weeks now. I have phoned almost every day regarding the issue and it doesn't get solved. What irritates me the most is when the consultant say they will phone you back and they never do. Would think it is common decency just to provide the client with an update at least every day. Every time I phone I have to hear that it is with the technical team. How does it take more than 2 weeks to fix a user account. Love buying at clicks but they obviously do not care about their customers. If I only spent R100 or R200 at clicks a month I could maybe understand it, but that is not the case. Very irritated at this stage.