Disappointed Customer

On the 23 January 2018, I've returned (4) four of Eucerin Products of wish I'd purchased a week before, the reason being I had a skin infection after using the products. The manager called Eucerin but we on the line for over an hour trying to find help, but we ended up dropping the call cause there was no one to help, after an hour spent in the shop I was then promised by the Clicks Alex Mall manager (Thato) that I will be contacted by Clicks Head Office customer assistance, or someone from Eucerin they will call to setup an appointment so to check/test my skin, but with no luck non has contacted me for help! On the very same day someone on the Eucerin instore Department said I should buy a sunscreen and a Eucerin Aqua and these would help sooth the way my face was then, and I did buy them, but I now have blemishes on my face. And non has contacted me as promised. Today at 12h40 I called clicks head office from my contact no, to complain; but a lady with a coloured ascent she did not give her name, tried frustrating me for 6min & 30sec and dropped the call without helping me. I explained my issue but she kept taking me back and forth. Pls help as a Clicks customer. (Disappointed)