Disappointed

Hi I bought a few items on 06 October 2020 at clicks which was over a R1000. Till today my points doesn't reflect on my app. I emailed them a couple of times which they sed the technician is trying to findout wat happend cos I emailed my slip which shows I used my card but didn't get any points. Just wana warn everyone to check their points after their made a purchase. It's been more then a week and they still dnt have a answer for me