Delivery to wrong address

<p>I placed an order on the 05/12/2016. I was very excited for the product that I bought and expected it delivered promptly in 2 to 6 working days. To my suprise when it was delivered on the sixth day to someone elses address. The address was correct on the waybill and everything was exactly the way I put it in on the website. My husband had to collect my packages from someone elses address. Then the gentleman also informed him that the delivery guys just handed the packages off to one of his neighbours. </p> <p> </p> <p>Clicks if this is the way your delivery guys (or courier company-in this case Fedex) does business I intend to not purchase anything online again. This is utterly horrible service I received. I was not phoned on the day of delivery to inform me my package is on the way or that they are infront of my house where am I although this information was clearly indicated on the package.</p> <p> </p> <p>I was phoned to inform me my package will be delivered twice and it wasn't thus that was 2 days that I could have done something different but was waiting at home twiddling my thumbs.</p> <p> </p> <p>I want to know the way forward because of the inconvenience caused to me and my family.</p>