Deleted ClubCard

So I went in store to sort out the issue with my ClubCard. I made a phone call at Woodlands Boulevard Clicks and the lady I spoke to told me that within 24 hours my points will be transferred to the new card. Up to now there is nothing.

I couldn’t login into my previous Clicks account, it was telling me that the card number, email or phone number that I am entering are all invalid. Thus I had to go in store and sort the issue. Little did I know that the lady **** to me that she was going to delete the previous profile and transfer the points and previous profile to the new account.