Defective product, lack of service

Item: Clicks
Rating: 1
Author: shelleyannedacosta S

Last year I bought 2 Kambrook Metal Fans from Clicks and they were the most expensive fans on the Floor. I was struggling to find my slip and I asked clicks to locate it for me. I wasn't sure of the exact date but the warranty would have expired on the 17th January 2020. I can understand that they have to follow protocol but really between the time of me looking for the slip and contacting them the fan would still have been under warranty. That however is not the issue. The issue is that the fan is obviously defective. I have had several cheaper brands that are in excess of 5 years and they are still working. Now 2 identical fans last only for exactly the time it takes for the warranty to expire. They are not prepared to look at, repair or even refund me for the clearly defective products and I do not thing that this says much for the quality or customer service

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Replies (1)

shelleyannedacosta S's updateReviewer Update

31 Jan 2020, 14:22

Last year I bought 2 Kambrook Metal Fans from Clicks and they were the most expensive fans on the Floor. I was struggling to find my slip and I asked clicks to locate it for me. I wasn't sure of the exact date but the warranty would have expired on the 17th January 2020. I can understand that they have to follow protocol but really between the time of me looking for the slip and contacting them the fan would still have been under warranty. That however is not the issue. The issue is that the fan is obviously defective. I have had several cheaper brands that are in excess of 5 years old and they are still working. Now 2 identical fans last only for exactly the time it takes for the warranty to expire. They are not prepared to look at, repair or even refund me for the clearly defective products and I do not thing that this says much for the quality or customer service.

shelleyannedacosta S's update31 Jan 2020, 14:22

Reviewer Update

Last year I bought 2 Kambrook Metal Fans from Clicks and they were the most expensive fans on the Floor. I was struggling to find my slip and I asked clicks to locate it for me. I wasn't sure of the exact date but the warranty would have expired on the 17th January 2020. I can understand that they have to follow protocol but really between the time of me looking for the slip and contacting them the fan would still have been under warranty. That however is not the issue. The issue is that the fan is obviously defective. I have had several cheaper brands that are in excess of 5 years old and they are still working. Now 2 identical fans last only for exactly the time it takes for the warranty to expire. They are not prepared to look at, repair or even refund me for the clearly defective products and I do not thing that this says much for the quality or customer service.