Damaged Online Order

I had placed an online Order on the 25th April for a store Collection in their Motherwell Store. Firstly the order took over 7 days and I emailed them and they send me the pin but what they did not do is to advise me that my order was damaged. I go to the store to collect and my box was went and they just gave me the box in that condition I got home and my son’s laundry detergent had spilled all over damaging the medication which was also in that box. The baby bath soap etc. I’m highly disappointed at how they couldn’t tell me that it was damaged Instead of giving me a damaged box and tell me I should log a complaint online since I brought online. How can you tell your customers that. The level of ************** and disrespect I received is unmatched.