DAMAGED GOODS

my aunt bought spectacles reading glasses @ clicks highveld mall on the 1st of march 2024,special buy two get one free. and when she got home trying them on one pair was damaged from the ***** holding spectacles arm. and she put them aside with the receipt for return when she goes back to the mall.so today she went to highveld mall clicks to report issue and the male manager was not helpful regarding the return, he said because she only saw the issue after she had left the shop they wont be able to exchange no refund her the money. She had the receipt and goods showing issue the guy still refused to help her. now she waisted her petrol money just to get no help from the store manager. I never thought clicks will have such customer service. Its a disgrace. we will like to have this exchanged or our money back so can go buy @ dischem. Invoice number: ***