Customer told to go elsewhere for spares

On 10 June 2014 I paid R1360.00 for a Philips Sonicare toothbrush. On or about the 30 March 2015 I went to buy some spare heads. There were none availble. New brushes(R1700) were still displayed for sale and I offered to buy the heads. This was refused. I was told by Carol to get them myself from an as yet unknown scource. This was unacceptable to me and she said she would get them from another branch.<br> On the 9 April 2015 I went to collect the heads. Carol was not available and neither were the heads. I was told that I would have to order them from a place which I would be given the phone number and that it had nothing to do with Clicks and I would have to deal with this unknown person/company and pay them.<br> I gave various reasons why this was impracticable and eventually after 3/4 of an hour I had to sign an agreement to purchase two heads for R260.00 and pay now - which i did. Delivery would be 2 weeks. I asked for email adress and website for Philips. Neither seem to work and so I have paid R1360 and will soon be unable to use my toothbrush. Imagine telling a customer to go ... and buy spares from another company.<br>