Customer Service NOT up to Standard

The particular company advertise the following: "Convenient, Simple, Easy •SMS you when your medicine is ready for collection. •Your medication is pre-packed and pre-claimed, saving you time." I filled a chronic medication script with Clicks a few months ago. Last month no sms were sent and when I arrived the script was not done I had to wait. This month I again arrive at the store no sms received, stood in the queue for more than 10 minutes only to find out the script was not filled. The learner pharmacist assistant informed me that one of the chronic items were out of stock. I asked if they could give me an alternative so she proceeded to ask the pharmacist, Christene Fereira. She did not great me just said they were out of stock, I again asked her if they can help me with another doses mg of the same medication I saw on their shelf and her reply was in a very rude tone: "why do you wait until 99", she did not awnser my question. Myquestion to her is why did you not do your job and filled the script beforehand, then you could have called me to say you have stock issues and they I could have gone to another pharmacy. She simply walked away so the assistant apologized on her behalf and assisted me with a copy of my script and the rest of my medication. Yes it is my responsibility to get the medication and yes I do understand if you are out of stock but I do not understand your rude behaviour. Without customers your company would not exist. I have decided to take my business away to another privately owned pharmacy where they still value customers and really care about the wellbeing of a customer. Please do not advertise a service you can not provide. And note this is not the first time this particular employee were rude. You can investigate or ignore it does not matter to me but know that you will keep having unhappy customers.