Customer service is a foreign concept.

For self medication get into a queue and ensure you have a number otherwise they can't help you. Back you go. The number is discarded immediately so what is the use? Where do I pay? At the till only! The queue is at least 20 deep with 5 tills open but only 2 moving at a snails pace. When you eventually get to the front this happens. Sorry this till is only for cardholders. You must pay at the other till? Which till? There! Where is there? Till 3 or 5 or 7 or what? There! Fortunately I deal with these clowns only once in a blue moon. Next time will be when there is a pink moon. They might be compliant with everything else but Customer service is a foreign concept.