Customer Service Done Horribly Wrong

On Saturday morning I visited the Clicks Store in Greenacres Shopping Centre, Port Elizabeth. I went to the customer services counter with a simple query. There was another gentleman (customer) ahead of me, at the counter being helped as I got there. When the staff were done with the gentleman and he walked off, I stood waiting to be helped. One employee, who's name I couldn't see, looked me straight in face, while talking to another employee (Mrs/Ms Golliath, who's name tag stated "Management"), but simply carried on talking. About 2mins later, Mr Jasson, who's name tag stated "Manager", arrived at the counter, placed a folder of paperwork (invoicing) on the counter and spoke with MRs/Ms Golliath. While the 2 "Management" employees were stood at the counter, I stood there, waiting to be helped, not even being asked if I was helped, or even acknowledged for about another 8mins. I was wanting to see how long I would have to stand there to be helped, but at this point my patience ran out. I simply walked around to the tills and had my query answered. This is shocking customer service by and in the presence of store "management".