Customer Experience: delayed order unresolved

On Wednesday, April 3rd, I placed an order. Strangely, I didn't immediately receive a confirmation email. I logged a late order query(reference ***) on Monday, the 6th, and was informed that the issue had been escalated to the warehouse. Despite sending a follow-up email on the 11th due to my inability to track the order, I received no response from customer service. However, later that day, I received an order confirmation email and was then able to track it. As of today, Monday the 15th, when I check the order status, it's still being processed. It's worth noting that standard delivery is supposed to take 1-3 days, yet I've been waiting for more than a week.