**** customer service

Returned items that I bought online on 30 November 2018. Was told money would be refunded to my card. A week later went back to the store as the money was not in my account. The assistant store manager took my slip and said ahe would find out what happened. She's been sending emails to the banking queries department and she has not been receiving any response. I want my money. So on Monday 7th January I complained on your Twitter account. They told me that someone would contact me. By Wednesday no one had contacted me. I informed them that no one had phoned or emailed me regarding my issue. I was told the Clicks complaints department takes 2-5 days to respond which is RIDICULOUS. It's now Saturday 12th January and I still have not been contacted by anyone from Clicks. I want my money back. Why won't Clicks give me my money back? Im so sick and tired of this.