Courier orders are a last priority, store orders are first priority regardless of which order is confirmed first.

I made 3 online orders on the 23rd of November to purchase nappies, my first order was to be couriered to my home and the other orders to be collected at a clicks store. The first order that was confirmed first but was dispatched after my last two orders and I was sent an email stating my order is incomplete as they were out of stock when packing my order. This email was sent after my incomplete order arrived. No where in the terms and conditions does clicks specify that orders delivered to the store have first preference than orders that are couriered to the customers home. Clicks should be transparent about that and specifically state their preference. Now they are forcing me to take a refund for the mistake they made and worse part that mistake is not specified in the terms and conditions. All I want are my nappies not a refund. I ordered first therefore I must've received my order first not last. I am in charge of packaging my order clicks is, I cannot suffer the consequences of clicks' negligence.