Convenient Option which is proving to be complicated afterall

On the 19th Oct I placed an order online for "over the counter" medication. I then received an order confirmation email which gave this ref "Hi Wendy We would like to confirm that we have received your pharmacy order.

An SMS will be sent to you in 4 hours or less, to confirm that your order is ready for collection at your chosen Clicks Pharmacy

You may be contacted by our Pharmacy Call Centre to verify your details.

Your order reference number is: RFM: ********** 3 ". Today when I called Randfontein Pharmacy which is supposed to be my collection pharmacy , I was then told that they dont have the capacity for online orders. Which is baffling as the system should have given me a list of pharmacies which have the "capacity"for this. I was then told that I would get a cal to confirm what is happening with the call. I did and was told my order cant be located and was given a number to call.

I then did and my ref number couldnt be located still, I then logged online to check this order and got an order number , still after providing this order number my order coul still not be located , after an 11min call ( ref # : ********** 7). I was told I would be called back by the online dept.

Mind you the satus of this order online is "completed " but when I can't get my order. If this order is proving to be so much of a complication , kindly refund my medical aid and I will never be seen in any clicks store.

For future reference , do not use systems that have not been tested because clearly the order over the counter online is not working for you guys!!!

Your service is appalling to say the least and am definitely not impressed