Complement

<p>Good day,</p> <p>Yesterday I visited the Clicks outlet at Promenade Mall in Mitchell’splain, and it a great pleasure to inform you of an exceptional service I received from this outlet. I received the same service from the same person who’s name is Monique (shelf packer) about two months ago. At first I wanted to buy your in-house toilet paper brand and I approached her and she immediately stopped what she was doing and walked me through the floor. I was astonished with her excellent service and she even encouraged me to open up a Clicks Club Card, which I was not so keen with that process. She convinced it’s a quick process and it will take shorter that I think. Indeed it was a quick process and I out of the store quicker than I thought. </p> <p>I normally buy Benzac ointment which I used to get at the chemist counter. I didn’t know you can also get the same item at the shelves but, yesterday, because of people like Monique I now know. I used to queue twice at Clicks, first at the chemist and at the checkouts to pay for an item. Once again before I knew I was out of the store. There is nothing customers hate than waiting in long queues, we want quick and efficient service.</p> <p>These are petty things which many organisations take for granted and to us as customers it means a lot because everything is about time. Some staff members would just direct you where the item is without even eye contact with a negative body language. You might think we (customers) don’t notice things and many customers don’t even have time to complain and choose to walk away. Companies should put their clients’ interest at heart and should devise strategies that will lure and entice shoppers to come back and encourage loyalty. Because of people like Monique Clicks is on that path and many organisations need people like her to drive quality service. And I do acknowledge that many customers are so quick to complain when they when they get bad service. Hence I took the time to recognise your impeccable customer service </p> <p>Thank you for a wonderful service and Monique must continue with that attitude, and I wish her the best of luck with her future endeavours. </p> <p> </p>