Complaint Regarding Misleading Promotion and Poor Communication at Clicks Cape Gate

Dear Clicks Customer Service,I am writing to express my disappointment and frustration regarding a recent experience I had at your Cape Gate branch. I specifically visited the store on [insert date] to take advantage of your promotion, which offered a gift to customers who spent a minimum of R600 on baby products.After driving over 20 kilometers to make this purchase, I selected items totaling R998.48, expecting to receive the promotional gift. However, when I inquired about the gift at the checkout, I was informed by the cashier, Yoliswa, that the promotion gifts were out of stock. What I found particularly upsetting is that this information was only communicated to me after I had completed my purchase.There were no signs or notices indicating that the promotion was no longer running, which I believe constitutes false advertising and a lack of transparency. As a loyal customer, I feel misled and disappointed by this experience.I request that Clicks takes immediate action to address this issue. I believe I should have been informed about the lack of stock before making my purchase, and I would appreciate it if you could provide a suitable resolution, such as offering the promised promotional gift when stock is available or providing an alternative compensation.Thank you for your attention to this matter. I look forward to your prompt response.