Complaint - Continuous Bad Service

The Clicks pharmacy in Birkenhead Centre in Melkbosstrand is terrible. We live in the area and frequent this store for medications and such. They don't have a ticketing system. Everyone is left to queue in the same queue. There are always only 1 or two people working the queue. There is always a person stocking the drawers and Pharmacy shelves and another sitting doing back office work whilst there is a huge queue. Saturdays all regular staff are off and Locums are on duty. They very seldom know what is going on. Front office Management cant help with complaints as they are not in a position to assist in ref to the pharmacy. NOTE THIS IS NOT A 1 ONCE OFF. You always queue there anything form 40 minutes to an hour. I tried going to another Clicks outlet, they struggled to find my prescription loaded at Melkbosstrand because they loaded it on a profile linked under my husband name. So this caused me to have to drive up and down between stores to get help. This really is unacceptable. No one seems to take any complaints seriously or provides feedback. Seriously Dischem or private pharmacy's are the way to go. At clicks you just sheep and will always be treated badly. They do not give a damn.