Complaint about my gym bag at Clicks Jabulani Mall

On the 31 October 2019 my gym bag was ****** at Clicks Jabulani Mall under the supervision of the Security around the door . When I entered Clicks I explainedtotheSecuritythatI wantedtothesupervisorto complainabouttheblender henceIwasina hurry to attend my gym class. The Security asked me to put my bag on top of the trolleys hence it full and wouldn't fit in the basket that used by Clicks for customers parcels.The baskets are lying down the floor around the door and only black township branches have such baskets. I was delayed a service which took 40 to 50 minutes because i refused when the cashier instructed me to collect the price tag from the shelves. When I approached the Security about my gym bag full of my gym clothes, two cellphones Huawei 2019 and SumsungJ4,router, R1500,documents and clothes. I communicated with the area manager verbally and telephonically and he promised to replace me my assets after he requested me to meet the company halfway as he was pushing a blame to the Security and blame the staff for asking me to fetch the price tag from the shelves And I also communicated with Clicks head office . They apologized and promised to delegate the area manager to solve my case. The last time I communicated with the Area manager was in the 03 January 2020 after I wrote an email to the head office to complaint about his delay in my case. I am requesting your intervention for my case to be resolved asap because I am paying contracts with Telkom for Huawei and router. I hope and believe that Hello peter will consider my complaint and help. Yours sincerely Ms. Kunene T.