Complaint

I went to Clicks at Sand ton few months ago and the cashier didn't swipe my Clubcard point cards .I emailed Clicks and they asked me to send them a till slip for that day which I did .And the ,matter has not been sorted until today .Every time I send an email telling them that I haven't received a reply ,they tell me stories .

I have been buying my toiletries at clicks every month for the last 10 years and I never had any problems . Looks like whoever is responsible for complaints doesn't care about customers any more .