COMPLAINT

Good day I would like to lodge a complaint against ALL clicks pharmacies as to the service delivery. I've got to get my chronic medication from them every month and EVERY time there is a problem with getting the script filled.

I'm either told it's a problem is because my medical aid doesn't want to approve the medication and then have to pay cash for it even after making numerous phone calls to my medical aid and being assured it is approved to be paid as chronic and I don't need to make a co payment, but still Clicks cannot get it right on their systems OR some of the meds is not in stock and I have to come back a few days later to get the rest of the script filled!!!

I requested my husband do take my new repeat script for x6 months to the Mayville Pretoria Clicks on 3/5/2019 and the pharmacist said the script was wrong and only gave the meds that was on my previous script; of which I received only 1/2 the dosage of x1 meds & not the new meds added on the new script at all. It took me time make several calls to Elize at Mayville Clicks and only after about a week later and another trip to Clicks only I could collect the rest of the medication not received, and was assured that the script was now loaded correctly.

As I know out of experience that I always have to wait a long time in the queue and even longer for them to get the script filled because there is always on or other problem I phoned Clicks Mayville, to ask if I could email my new script received as my meds changed again, to get it processed in the mean time and will bring the original when I collect - this I emailed on Tuesday 13h08 4/6/2019 to ********** I phoned on Wednesday and was told they're all busy, my name and number was taken and I was told someone will phone me back. No one phoned me back. I went to Clicks Vermeulen Street on Thursday 6/6/2019 just after 7h00 before I had to go to work as I urgently needed my Urbanol at least and had waited in the queue and then at the pharmacist requested some pain meds and to just get my Urbanol repeat filled. The pharmacist got the pain meds and when I asked if he did request the Urbanol repeat he said he did, but that there was some problem. I had waited another while, while he was searching on the computer saying something about there being x2 profiles and then telling me there is NO repeat script for my Urbanol. I told him this could not be as it should have been loaded on 3/5/2019. I was so angry I just took my clicks card and the pain meds, told him this is unacceptable and left. When I got to work I later forward my previous email sent to Clicks Mayville again at 11h07 and also phoned later to confirm if someone by now had a chance to take a look at the email. Again my name and number was taken by Helga who said she did give the pharmacist the message the previous day, but will do so again. Today 07/06/2019 at 10h28 I phoned Clicks Mayville again to ask if they had looked at the script yet and was told they're all too busy, and will see if someone could do so later. I told the person it's not acceptable and demanded to speak to a manager. I was told that Elize is the manager and she's off sick and will only be back on Monday. I asked to speak to 'stand in' Manager and was told there is not such a person available. Tomorrow is Saturday, the only time I have to actually go to Clicks myself and if there is a problem with the script I will once again not be able to get my Medication!!!