Complain

Yesterday ,25-07-2018 i went to clicks regarding medication When I had arrived at clicks, I had asked for assistance regarding medication because I didn’t know what I was looking for.

However when I had asked for assistance a lady, at the counter had told me that what I was looking for was in the shelf, She did not bother to show or tell me which aisle to look in. or get one of her colleagues to assist me if she was that busy .

I then went to the shelf and still didn’t find what I was looking for, asked her to assist and she said she isn’t meant to leave her station (still not directing me to someone who can help)

Then I asked her colleague to assist me but he also stated that she was correct and refused to assist me.

When i requested the manager, he took more than 30 mins to attend to me I even left without seeing him.

Today when they called me, might I add it was the same guy who refused to assist me, calling on behalf of his manager and told me that his colleague was not trained correctly (keep in mind that he, himself refused to assist)

I then asked this guy to call his manager as i feel that since i have launched a complain with clicks head office the manager himself was meant to call me not to ask one his employees to call me .

looking forward to hear from you .

Regards Phumi