Complain

I recently visited the Cliks store at Katlehong Crossing to return a defective product Russell Hobbs which was not working properly. However, the manager refused to accept the return, stating that they dont take back products from the specific brand unless it's broken. I was shocked by the response and the lack of empathy from the staff.They even made a joke about energy drinks,which was unprofessional and dismissive of my concern. I had expected Cliks to take responsibility for the product they sold me and offer a suitable solution such as an exchange or refund. Instead I was told to take the product to the manufacturer's shop Russell Hobbs.

I have already contacted Cliks about this issue, but the response was unsatisfactory. I am now seeking a formal apology and a full refund for the defective product.

Resolution:I would like Cliks to:

1. Apologize for the poor customer service I received. 2. Provide a full refund for the defective product