Complain

<p>I sent the below comments to the clicks customer care center on the 25th of May 2017 and until today i have not yet received any response what so ever from them, a clear indication of where customers stand with the Clicks brand,</p> <p><br />I went to a clicks store yesterday to get a few things, and i was very impressed with the teller that helped me, he was just on another level and i commend him for that,His customer service was out of this world, im really happy with him and the store</p> <p>The only thing that i realised when i later got home was that kotex products were on your 3 for 2 promotion, i bought 4 kotex products and i never got my discount and i understand this is something that is done systematically, my concern is this is not the first time im having a simmilar issue and with kotex products it is such a flaw in your system, it got me so angry to such a point that i had to question myself what i was doing in clicks store again after my first encounter with these promotions whereas that is what your customer loyalty is built from, how do we stay loyal to a store that has such petty mistakes? <br />Irrespective of how much the discount is, the fact that a product is on promotion should matter, to me it means your promotions are pointless, it means clicks as a brand is not to be trusted it means there should be no level of trust between the consumers and clicks, i mean if at first i dismissed it and took it light and it happened again then thats no longer a technical error or a system gitch but then thats negligence from the side of the store,</p> <p>I for one am very disappointed with the clicks team.</p> <p>Sent from my iPhone</p>