"Company Policy"

I am disgusted that I have to write this review, Clicks Sanlam Centre(Parow). I bought a hair clipper which was marked down for Black Friday and when I reached the pay point I asked the cashier to check the pricing first and the item was priced on shelve R249 but scanned R289. Cashier named Vusi told me but system is correct and that is what I must pay back and forth I decided to pay R289 as per his system. After the rest of my products were added and I PAID the cashiers computer switches off while I was waiting for the receipt to print. After 15min eventually he called a guy who I presume is the manager and they waited for the computer to turn on. finally computer goes on and this manager tells me according to their system the payment didn't go through but I received and showed them the SMS on my phone which I received while the computer was still on. Now I'm told that I have to pay again or wait 2-3days if the money does not reverse back into my account I must comeback with a bank statement and then they will take it from there.

(it's day 2) and I went back and still they could not assist me.

Firstly you telling me that this happens is not my problem because when you took my money I had no problem why must I as the customer go through all the effort and trouble to prove that the money went off from my account. What if that was my last money to buy my son nappies&toilettries? and it's easy to hide behind company policies but it won't put dry nappies on my child's bum will it?

Secondly, "if this happen sometimes" why aren't you guys fixing or upgrading your systems to prevent this from happening AGAIN and causing inconvenience for the customer?

Thirdly, I will never set my foot in any of your stores ever again! not at your clinic or retail outlets!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!