collection for medication never ready

This is now my third complaint regarding this issue. I have subscribed to the medication collection services at the clicks pharmacy Hayfields Pietermaritzburg in Blackburrow Road to which I had been informed I will sms'd to collect medications. This has not happened since I subscribed in February, unless I issue some sort of complaint, nor are my medications ever ready for collection.

The first incident occurred where I had to call in to the pharmacy customer services where they informed me that my medication was ordered and then cancelled by hayfields clicks pharmacy and then had to be reordered by them whilst I was on call with them. I don't see the point of collection services if I have to come in and wait in your ques to enquire about this every time I need my medication?

The second incident, I emailed my complaint which resulted in the manager of the pharmacy calling me, blaming IT at first and then saying that the reason my medication is not ready is because of the lack of stock? Then, miraculously, 10 minutes later, I received 4 sms's asking me to collect my medications? am I to believe these obvious made up excuses? After I thanked the manager, I received a rude "mm" reply, I did not take this up further because at that point I was just happy to get my medication sorted. I am appalled that this has happened once again.

Again, my medications are due, please see screenshots attached, I have not received messages for my medications. I went to the pharmacy twice, there was no one tending to the collections hub, and the ques always have 12+ or more people in them. Please, take note of the medication I am on, "TOPALEX" which is used for my neurological nerve pain in my feet and legs, for which I am unable to stand in your badly managed pharmacy. I am unable to utilize a delivery option because of the long hours I am away from home due to my work.

I do not wish to be spoken to by the manager again, why is nothing being done about the bad service at this pharmacy? I have been told I am not the first complaint by internal staff. I am shocked that this is the kind of service delivery clicks have fallen to, especially in the upmarket area of Hayfields which is so close to my home. I am shocked about the pathetic services I have received and the utter disregard clicks has afforded me about this issue by doing absolutely nothing to staff with no professional etiquette.