clubcard activation

Clicks Card: *** (issued at The Glen)<br> <br> Please confirm if above card is active, we gave up 3 years ago because the card never came, now the branch chemist convinced us to get one again, again this is a battle. We could not register online and you asked us for all his details again, we gave, they have been swiping card saying it is active but we have earned 0.00 points? Please respond?