Club card ****

So, I lost my club card, I did another one at the palms in Boksburg, and I was assured it will be linked with my old one and that my old points will be in the new card 4/5 months later I get to clicks ravenswood and my club card is a ghost, so now I ask the pharmacist who can help me with my card he says in the front I get to the front the guy not giving a ****, tells me the pharmacist should have helped me cause he doesn't do that ****, and I'm always filling up at engen cause of this ****en club card, why have a ****en club card if no one knows how to Dela with its problems mxm useless, got the receipt with the guys name and ****