Clicks's customer service standards for online shoppers

I have been purchasing household items on the Clicks online store for a few months ago. The experience from online shopping to the communications you receive along the way to delivery via CCD Couriers - the entire process has been seamless and pleasant.

I engaged with a customer service consultant who assisted me with a query about an item that was no longer in stock. She went over and above to assist me, which included providing a solution for the delivery.

I very seldom do online shopping as I am always sceptical of customer service and customer service engagement and Clicks sets the benchmark. While it is good having communication channels such as a bot or WhatsApp, nothing beats phone interaction with a customer service consultant.