CLICKS.....disappointed

Good day,

A year ago, I was having a problem redeeming my points...whenever I asked to use it, I was told there was nothing available. When I queried it, I was told that there was another card linked to mine. I asked for this to be deactivated immediately. I was told this was done.

In December 2020, I asked to redeem my points the same situation. When I queried this, I was told the very same person as last had used up my points.

My issue with them was, I was told this card was deactivated a few months back, what is going on.

Absolutely no response.

I then called into their call centre and was told there were 2 additional cards but one was inactive and the other one was deactivated.

As an afterthought, I realized it did not make sense at all.

I called once again and was told there was a card linked to mine which they will request to deactivate and place it as urgent with the IT department. I was also told to back a week later to check that all was in order.

When I called a week later, I was told that only the consultant who dealt with my query has access to the notes so they are unable to assist.

I called in several times to speak to the consultant and was always told that he is busy on another call and I cannot hold on since they have many other calls to attend to.

So how do I get further assistance???...

I emailed them with my query and was told I was been given top priority. The lady had forwarded the request to the consultant I had dealt with and she was waiting for a response from him.

It has been almost a month with no response.

I called in and emailed once again and was given the same reply as top priority etc.

I still await a response. I have been shopping at Clicks for over a decade and get all my chronic meds from them every month.

There's obviously no care for loyal customers, so they certainly don't need our support.

This is more than deplorable service from a fore runner in their field but very disappointing for a customer to be treated this way.