Clicks your 1 stop inconvenience online shop

I purchased items online the 1 item was damaged and its been a nightmare returning the item. The policy on the website is pretty clear but when returning the item is such a hassle where I am told they will look at the store that stocks the same item so I can exchange it which is a massive inconvenience what is the purpose of purchasing online when you have to drive around to have the damaged item replaced. Thanks clicks for not living up to what your policy says and false advertising I will be sure not do any online purchases I have never experienced this with any other online store. My advice to people is to rather purchase directly in store rather than online.