Clicks worst online service

Where do I even begin, I've never been so embarrassed in my life, Clicks online shop made me look like a fool. I placed an order online on 2 December 2020, I bought an item that I wanted to use as a gift for a friends birthday which was on 14 December 2020. The guy flew down from JHB to Durban to celebrate his special day with us and I didn't have a gift for him. Their online tracking system says the ordered was captured by the courier on 08 December 2020, today is the 16th and I still don't have that order. I'm never trusting your service ever again, I learned the hard way.