Clicks Woodbridge don't care about customer service ...

So I was told on Tuesday the 17th of October 2023.

On Friday the 13th of October, I bought a kettle from Clicks Woodbridge. When I got home and opened the box, the kettle was completely broken. The bottom was loose and there were 2 large dent marks in the stainless steel. The kettle clearly fell.

Due to circumstances, I was only able to return the kettle on the 17th of October to Woodbridge branch. The cashier, who is a lady, gave me attitude from the moment I stated my reason for returning the kettle, arguing to why I did not return the kettle earlier. A guy, who I can only describe as tall with longish braided hair and who I assume has a senior position, stepped in. On numerous occasions I saw him gesturing with hand signals for her to stop her attitude, but she just continued with her accusations and attitude. When I asked her if she does not care about the way she treat their customers, her answer was simply "no, I don't care".

The guy then also started making accusations stating that they will never place a broken item back on the shelf. I then asked him if he is accusing me of breaking the kettle, he did say no, but kept making remarks towards the cashier that they do not put damaged items back, so this is not their fault. At first he did not want to refund me, but when he noticed that people was starting to take notice to what was going on, he quickly asked me what I wanted - a new kettle or a refund to what I responded that I want a refund, because they no longer had the kettle in stock.

But the truth is, one of Clicks Woodbridge employees did put that kettle back on the shelve, after taking it from a customer, who like me returned it. The only difference is, that who ever brought it back, did break it. It was clearly not inspected the way it was inspected when I returned it, or the employee just looked the other way, pretended that it was fine and refunded that customer who is in fact the culprit, and to cover their own tracks - placed it back on the shelf as if it was brand spanking new!

I have been going to this specific branch for the past 15 years and on numerous occasions I witnessed verbal disagreements between Clicks Woodbridge employees and customers. On numerous occasions I witnessed woman who had to empty their purses because they are falsely accused of *****ing. On numerous occasions I have been followed through the shop, by a Clicks Woodbridge employee, to make sure I don't stash something in my bag. Wow ... they really excel in customer service - don't they?

Clicks Woodbridge won't be seeing me ever again. I would rather drive an extra km or 2 to go to a different branch ... or better yet - just use the Dischem across the street from where I work.

If I could - I would not even give the service 1 star ... but unfortunately Hello Peter made me do it.

Clicks - don't even bother to contact me - just discipline your staff at Woodbridge in better Customer Service.