Clicks will actually make you sick
Clicks makes me want to click off. Every single time I have to fill my chronic meds prescription there's an issue, from the incorrect meds to missing meds and today trash attitude from Mujahied in Blue Route. I received my script from my doctor via email, it contained a schedule 5 medication and some of my prescriptions had changed. I mustered up all the energy I could and called clicks, first I was met with "I don't know" and then a 10-minute wait. I put the phone down. I called back and I spoke to Mujahied, he advised me it needed to be emailed, I called up my doctor and he advised me he would send the email. A little while later, I called to confirm that my script had arrived, I was told it had not. I got back on the phone with my doctor, he assured me he would send it again, I called back again and Mujahied informed me "he had four other scripts but not mine". He sounded irritable and at this point, I was made to feel as if it was my issue. I emailed my doctor and asked that the script be sent once more with me CC'd. I also forwarded my entire thread as a test. I asked my husband to call the pharmacy to confirm, at this point, my Mujahid was perpetually annoyed with us. How dare I expect my medication as soon as possible, I mean, why would I want to ensure my health? He informs us, "there could be a delay". After insisting to me that there is no issue on their end. After sighing continuously and irritably disregarding my husband's queries, we got off the phone. This employee handled this as if Clicks doesn't care about their clientele or their health. They would be perfectly fine with me moving on to another pharmacy if I so wished. There was no empathy, customer service, or kindness. No desire to offer any type of explanation, just "oh well, I can't say". Have you ever felt like a nuisance to a business? That's how I felt calling this pharmacy and speaking to this person. The service at clicks has been absolute trash, it is anxiety-provoking walking in there with a script because you do not know what is going to go wrong. One month I was told my repeat script was not on the system at one branch but at the other, it appeared. Every month I have to wonder, what will go wrong with my meds this month? If my medical aid did not require me to use this pharmacy, I wouldn't.
