Clicks wellness clinic and virtual doctor

I made an appointment for the virtual doctor at the wellness clinic. when I got there, waited almost an hour and then I was told that the nurse who does the sessions is not in. So I asked why I am then booking online and it doesnt match up with the store. I was told that the online booking doesnt communicate properly with the store. So I wasted my time and had to go find a doctor after all this as I was I'll and needed medication. Very upset with this unprofessionalism