Clicks Wellington + Clicks service team = incompetence

Kindly note on the 11th of May 2020 I received an e-mail stating my parcel was ready for collection at Wellington Market street Clicks branch. parcel # OFT1T***9. Tax invoice number ***. Upon arrival after the Store manager, checked the system, she informed me that the parcel has not been delivered even when I showed her the text message from Pargo containing the pin code and I should return at a later stage.

I e-mailed customer service who instructed me to go back to the store as the parcel was delivered and if the branch manager claims the parcel is not there yet again, I should insist she. Call Customer service..i went back to the store the next day.the store manager called customer service and an slight argument occurred on the telephone and when she hung up, I was told to give my details, as staff would look for my parcel again and IF my parcel is not located I would be able to take products ordered one From the store at the same price.

14 May 2020 I received a Reminder sms to collect my parcel. i went to the store and was told my parcel was not delivered and according to customer service no such parcel was dispatched.this is a waste of my time and petrol to commute to and from Clicks with no parcel to show.i want a full refund as soon as possible. i refuse to go back to Clicks Market street and I will never have any parcels delivered to that branch again.

19 May 2020 I received another collection e-mail and reminder text with pin code to collect. I Do Not Want this parcel and I want a full refund by close of business. I have never had an issue with branch parcel collections until you or Click market square got this completely.

To date Clicks service team has royally messed up this straight-forward refund and ive received a call from Pargo who cannot help me as the parcel never left their facility. No parcel and no refund to date. Thank alot Clicks Wellington and Clicks service team in general