Clicks wants me to suffer for their system cliches-online order not processed, now they want to refund me after 21 working days!

With reference to a call I logged to clicks online on the 9th September 2024 *** - Unprocessed Order - ***.

I made an online purchase with Clicks on the 2nd September 2024, the order was to be delivered n 3-4 working days. I checked the status on my order and it kept on saying "order processing". I then decided to call Clicks online customer centre, they told me my order was never created, even though they received funds from my side.

now i told them i want a refund, reason being i had waited far too long for my order which was never processed, i urgently needed one of the items in my order, then I went and purchased the item directly from The San hair. I cannot allow them to recreate the order because I don't want those items anymore since I made a plan to get them.

I payed Clicks immediately when purchasing, it wasn't a lay-bye order. it was cash, now they want me to further wait 17 to 21 working days (that's A WHOLE MONTH) for them to refund me my money, Musheerah Abrahams the customer service consultant is telling me that I don't know their policy, ISNT THEIR POLICY THAT THEY MUST DO THE RIGHT THING THE FIRST TIME? Now Clicks wants to inconvenience me further by 21 days????? No this is not a way to do business, we are paying customers, we have uses for money, it's not all about you Clicks!!!! Please.

I WANT MY REFUND; I HAVE SENT MY BANKING DETAILS. YOU FAILED FROM YOUR END NOW YOU WANT ME TO SUFFER FURTHER!!!!!

Naledi ***