Clicks Vitality Healthy Care miles

Discovery Vitality Healthy Care items from clicks I bought vitality items from clicks in February. I was told by Vitality Agent and expected the bonus miles by mid-March. Today is the 18th April, nothing as yet

Mid-March to date - Interaction with Ask Discovery Whatsapp , agent promised a turnaround of 3- 5 days. Several further request for update, they are now awaiting feedback from clicks. no turnaround time for this feedback either.

standard response "just as soon as we receive feedback from clicks the agent who logged the call will contact you" "it's been escalated"

Highly frustrating as there is no time frame for feedback... it could be forever and never resolved.

subsequent purchase of vitality items in March... also does not reflect under the discovery HealthyCare transactions. another query was logged for clicks to investigate and feedback.

Terribly disappointed with response thus far, and no resolution in sight

you may also contact clicks at ***********

the reference numbers for my call is