Clicks Vaal Mall is a disgrace.

I ordered online with click and collect to avoid wasting time in the shop and in the queues. I received the sms that read: Amore Roodt your Clicks parcel is ready for collection. Bring ID and OTP *** to collect at clicks, Vaal Mall. I also received an email that read: Hi AMORE ROODT,

Your parcel OFT1T***9 from Clicks is ready for collection at Clicks Vaal Mall. Please ensure you have the following when you collect your parcel: One Time Pin: *** Identification - ID-Card / -Book, Passport or Drivers License

I arrived and waited at the collection counter where 3 staff members were standing a few meters away chatting away whilst staring at me as if I was lost. I was ticked off at this point and decided to go fall into the very long standing queue that i attempted to avoid in the first place to be assisted. when i eventually got the front counter 20 minutes later, the consultant told me that i have to go back to the click and collect counter to be assisted. after telling her i did wait there for quite some time with no help, she called someone over to assist. this person collected my parcel from the back and entered the OTP number that came on the sms a few times and told me it does not work. she asked if i received a follow up sms to which i rep**** no, because you dont get another sms unless your parcel was collected and signed out. she asked me very rudely to look at my emails because i must have the number wrong. (this was after she entered the number herself from my phone.)I advised that i dont have data to open my emails but that i received the exact same OTP number by email so it would not make a difference. I was then forced to buy data (costing me more money) just to open the email and show her that the number is the same. And guess what? Just when i finished the purchase, she told me no sorry it went through now. So i bought data for nothing. It is ridiculous that your staff can treat people in such a rude manner when i did nothing wrong. my items were fully paid for, and i had all the required documents and the OTP number with me as instructed by the sms that i received from you.

PLEASE raise this complaint because just this one bad experience has caused me to never make use of this branch ever again and i used to love going there and sing your praises to my friends and family. needless to say, i will now be ranting about this instead.

so good job for losing my continuous support.