Clicks Tygervalley bad customer service

<p>I bought a Phillips shaver at the Tygervalley store on 4 February 2017 for R718.95, but it did not charge properly from day one.</p> <p> </p> <p>I took it back to the shop on 21 April, with the original slip, the customer service consultant made a copy of the slip and gave me a repair voucher to confirm we gave it back. They contacted us to confirm that we can get a full refund for the faulty shaver on Monday 24 April.</p> <p> </p> <p>We went back to the shop to collect the refund, but they insisted we give them the original (already copied) till slip back. We gave them the customer copy and repair voucher but now they do not want to refund us anymore because we do not have the original till slip anymore. (of which they do have a copy).</p> <p> </p> <p>Please assist us in this matter. We also used a Clicks loyalty card when buying it, and that should also reflect the purchase. Should a copied original detailed slip, an original customer copy, a credit card proof of payment and a clicks card record not be sufficient to get a full refund?</p>