CLICKS TERRIBLE POOR SERVICE RIPPING CUSTOMERS OFF

Hi there on the 21 August 2024 I had purchased an item from clicks online, on the 4th of September I had made contact with the call centre and was told the item had been delivered to the store only to find out this was nonsense, after numerous visits to the store and many calls to the call centre they started giving me the run around, with no one to hold accountable I asked to speak to a manager at the call centre but on every occasion I was told the manager is in a meeting, up until today the 13 of September the consultant still attempted to give me the same story, it seems clicks has ppl in the call centre's that have no clue about anything, nobody seems to know where the item is not the call centre not the courier company not the store even with a registered tracking number... how does clicks do business, I call the call centre asking to talk to the PR department the consultant doesn't know who that is they kept transferring to the wrong ppl, how does clicks do business being a corporate company they seem like a bunch of *******, all the driving all the calls has costed me a whole lot more and still they don't have any answers after almost a month again I had to call clicks online first I'm told the consultant that is working on my issue is not in today I was kept on hold for over 12 mins before the next consultant gets to tell me we will provide u with options now. My question is why was this not done long ago why do I have to call over and over until something gets done... Clicks your service is pathetic, your customer service is even worse and your online shopping is a joke no wonder all your customers are turning to discem you cannot match their service, simple ... if I cud give clicks no stars I would really really poor service from such a cooperate company that don't know wat a P R department is..