Clicks taking away the convenience of online shopping

I placed an online click and collect order on 3 December. It was a gift for our Christmas office party which is tomorrow. Today is the ninth, and it's still not ready for collection. Which means I will have to spend more money, so will I be refunded for the first gift, which I still haven't received?? I called your customer service, who said that they apologize for the delay, but they did warn customers that delivery could take longer. If I had been warned I wouldn't have ordered online!!