Clicks system managing prescriptions and reminders MALFUNCTIONING

I am so fed up to hear that the system did this and the system did that....

When I realized that I have not received my prescription medication, I phoned the branch. All my prescription should be on this wonderful sms system, but somehow I was kicked off and thus did not receive my medication. And if I do not pick up my medication for one month the system decides I do not need it any more.

So please explain to me how a system can decide that I no longer need my medication and a new prescription is required ??

I went to my doctors in June, so please explain how my prescription expired months ago. Either you need to look at your system, which comes from Noah's ark or the SMS system forever malfunctioning or train the staff better.

It's a constant frustration to have to complain, stand in queues for long periods of times and when you get to the assistant, the system denies you your medication.... The prescriptions are not even logged under the correct doctor's name. It's a waste of time to ask the person who assists you just to add a note, because it seems like no-one there can read or they just pretend to add the notes.

I am tired of fighting... Constantly checking my packages, because the assistants that handled them did not do it correctly.