Clicks Stores & customer Care {DO NOT CARE A DAMN}

Bought a very expensive Philips Shaver 19 Jan 19.

Took it back to Clearwater branch on 7 Mar 19,"Completely dead would not charge". Told they had to send it to Philips, Ok fine Tuesday not hearing anything from the store, I phoned Customer Care to lodge a complaint "Ref # ********** 3"

Today Thursday with absolutely NO COMMUNICATION from the Store or customer Care, I still do not have my shaver back, and nobody really cares a DAMN!!!???? It has been over a week - Can someone who cares please sort this out, I want a new shaver ASAP