Clicks stores are in shambles !!!

I visited three Clicks stores over the course of two days, and unfortunately, each store failed to meet expectations in some way. At Sable Square, there was a “3 for the price of 2” promotion, but the store only had two of the items in stock. At least the service was satisfactory, and the staff member assisted me by identifying another store that had sufficient stock. The Graanendal Centre store was particularly disappointing. The store closed at 18:00, despite Google indicating that its trading hours were until 19:00. They had placed a black and white A4 notice on the door advising customers of their winter trading hours. While this may technically communicate the information, customers arrive at the store to discover the change in trading hours. The trading hours should be updated across all relevant online platforms so that customers can plan their visits accordingly. Colosseum was the worst experience of the three. They did not have the stock that had previously been confirmed by the Sable Square branch. In addition, several items on the shelves did not have prices displayed. The customer ahead of me queried the prices of several items at the till, and the supervisor had to intervene and correct the pricing. When it was my turn, the cashier scanned my items and I paid, only to realise afterwards that I had also been overcharged. I subsequently asked for the Store Manager and explained all of the issues I had experienced. In total, I spent approximately 25 minutes in the store simply trying to purchase three items. Overall, it was a very poor customer experience. While the issues differed between the three stores, all three failed in some way to provide the level of service and convenience that one would reasonably expect from Clicks.