Clicks staff judging their customers

I bought Parnalat 1st growth milk on Monday 14 June 2021 at Clicks Cinnamon Square, Rusthof, Strand, Western Cape. The Tuesday my daughter became very sick of the milk. And the doctor said she had an allergic reaction to the milk. I bought two of these as I wanted to see if she would drink it. I took the 2nd one back to clicks the Wednesday. The store manager alleges that he cannot exchange it as it was in the fridge but he will hear from Parmalat. I did not understand what the issue was. But I left the slip and the milk at the store. He then calls me up the Friday and said he did not hear from Parmalat and believes I must approach them myself via email. Not asking if I can email them. If I even hace the facility to email Parmalat. I don't see what I must do with Parmalat as I never bought it by them and they cannot be held responsible if my daughter had an allergic reaction. I then emailed there customer service on the Friday. I received an email to say that the matter has been referred to the resolutions department. I don't see what the dispute is about other than their store manager decided he will not refund the milk for me. He made up his mind when I told him I want nothing else.

Now this is the 1st time I ever experience such a service from Clicks but I believe Click's staff looks at the customer and decide before hand that they would not refund or exchange items. They will look for a reason why they cannot refund or exchange it for you. I am not the 1st client to experience this.