Clicks staff intimidate and assault Customers

Clicks De Waterkant:

A few months ago I had an issue at this store when, after I had been directed by the nurse at the De Waterkant store at the time, to buy the full set of viles for my B complex shots making it ‘easier’ to get my shots in future. I used to do this at the previous nurse and they would keep the vials for my vitamin B complex shots on site - so this sounded great.

Unfortunately after that there was a problem with the “recommending nurse" at the De Waterkant store - it turns out I have found out this nurse had been giving people scripts or something to that effect and they thought - they assumed - I was one of these people - and this assumption - which is completely false allowed them in their minds too engage in mechanisms of moral disengagement and behave terribly towards me… they thought that that nurse had something to do with me getting a script, when I get my script from my doctor! The previous nurse that had advised as such had been laid off but their staff in store kept saying that he was coming back and they said this for months.. I had in the interim been getting shots elsewhere at their Waterfront or a nearby chemist or in town, - I still had 3 viles left at clicks De Waterkant. I went to go and collect them because it was an inconvenience to have them at Clicks and not with me so that I can just go for a shot when I want to without visiting clicks De Waterkant first …

I arrived there and they told me “oh, no”, “we thrown that out” - I explained the situation and the fact that they are in fact completely wrong because I was directed to store the goods at Clicks by a Clicks employee at the time that that happened, they should have called before throwing anything away, as they had directed me to keep it there in the first place. There was a female chemist that day and she refused to listen. Then along came the store manager and he gave me the same rude grief. They made the biggest scene, embarrassed me in the store, they slandered me and in threatening me for no reason other than - they didn't want to listen to me. I had to contact their head office. I had to get my doc to send an emergency script to Clicks Waterfront and I had to go buy more viles but I purchased only 2 of the 5 prescribed, giving Clicks the opportunity to provide the replacements. The head office apologised and they arranged the 3 replacements. I had also said to them specifically at the time, I literally live in the street in which this Clicks is based I have been coming to this Clicks for over five years. I’m not going to move to a different Clicks because they have a snotty chemist and store manager. This must be resolved, I said to them I want an apology - the head office said to me - these people have been warned as they literally owe me an apology-

but this now appears to be a blatant lie because …. (And now the attitudes since are making sense)…

…on 31 December 2024, I went there for the most simple thing - to swap out 2 faulty product for 2 other products of the same product/brand. When I brought the products a week prior they were on special but this should not be traumatising.

They were closing early because it was New Year’s Eve which is totally fine but I didn’t mean to arrive five minutes before close (I thought I still had 2 hours), and what happened next, shouldn't have happened, and if Clicks store manager wasn't abusive and rude, it would have been quickly resolved.

This should be an easy straight swop - but on ringing up, they wanted me to pay for the one product again despite the fact that I had already paid for it, citing that this was because it was no longer on special - as though their product being faulty should now disadvantage me - so I stood firm - I said am returning 2 products - I want 2 products back..

Again, the same manager - who I thought was aware he was in the wrong last time, started, now in front to the entire team of Clicks waiting to leave, instead of listening - he tells me"You have an attitude problem" - this is slander and again was unjustified - based on the simplicity of the problem. When you attack someone when all they have done is what is in their legal right to do (returning faulty items )_ and then complaining about the attempted double charge - is actually a form of gaslighting -

I then challenged him and said - excuse me - but look at what happened last time? - They replaced my medication and you were told to apologise? He shook his head “no” almost in shock, and I nodded my head slowly (…in actual shock realising what was going on for months and the attitudes) - at this point due to his behaviour, I felt intimidated and took out my phone, I opened it to my last chat with Clicks head office, and clicked record, to send footage directly to them. I just couldn’t believe it that I was going to have to fight for my rights again! This man cannot behave unless he is being filmed! I said I cannot actually believe that you’re going to make us go through this again.

Despite the insult to me in front of the entire store staff finally (likely only because I was recording) the manager listens to what I'm saying but now tries to tell me something about a difference in the product prices, a small amount of R 10 - I say to him, that's not what your cashier just asked for and I'm totally fine - with that - Im just not paying for a full product I have already paid for….And just as we finally reach this conclusion that we are able to sort out the issue, and he has sent someone to get a bottle of the third one I had had from the shelf (meaning we are waiting for this person to come back with the product) when…… along swoops in - bet you can guess -

The chemist.

We were literally concluding the issue and she comes in and starts attacking me in front of the whole staff. This woman came in guns blazing, going off at me about how I can't record - to which I explained the law. If you are the recipient of a service - the law is - you may record the party providing the service if you are party to the conversation! The shock upset her - and interrupting the process of concluding the swap which was delaying us all (again the whole place as mentioned was closing and the entire team was standing there watching this… She started getting aggressive - she got in my face - she even gave a finger wag in my face - which by the way is assault - the recording of this was sent to Clicks head office - - she was saying “Can’t you do this on the 2nd? The people want to go home - etc - meanwhile her interference was slowing the process down. She also said “why are you still coming here?” To which I explained I live in this street, I was here long before she arrived and will be here after she leaves - and who the fudge does she think she is to ask that - does she expect clients she bullies to never return? Additionally I was under the impression she had been reprimanded regarding the previous behaviour because as I had discussed at the time (neurobin incident) I wasn’t in the wrong - and I said weren’t you told to apologise? Etc… I was shaking and almost in tears. She wouldn’t stop!

Meanwhile a bunch of the Clicks team now started committing a POPIA Act violation (recording a private person) which I do hope hasn’t been posted anywhere and I would like that in writing from everyone there that was on staff. My legal footage went to their office - where did the ******* footage go?